Nur Fazzillah Binti Mohamed Noordin (202303164171) trading as Malay Perfumery
Effective Date: 23 June 2023

This Refund & Return Policy forms part of our Terms & Conditions and applies to all purchases made through our Website.

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1. Nature of Products

Our Products consist primarily of fragrance items, including alcohol-based perfumes. Due to hygiene, safety, and product integrity considerations, returns are subject to strict conditions.

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2. Eligibility for Returns

You may request a return or refund only under the following circumstances:

• The Product received is damaged upon delivery;

• The Product received is incorrect;

• The Product is defective due to manufacturing fault.

To be eligible:

• The Product must remain unused and in its original packaging;

• You must notify us within 7 days of receiving the Product;

• Proof of purchase and photographic evidence must be provided.

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3. Non-Returnable Items

The following are not eligible for return:

• Opened or used perfume products;

• Items damaged due to misuse or mishandling;

• Products purchased during clearance or promotional sales (unless defective).

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4. Refund Process

If your return is approved:

• Refunds will be issued to the original payment method;

• Processing times may vary depending on your payment provider;

• Shipping costs are non-refundable unless the return is due to our error.

We reserve the right to reject returns that do not meet the above criteria.

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5. International Orders (Future Expansion)

If international shipping becomes available:

• Customers are responsible for return shipping costs unless the Product is defective or incorrect;

• Import duties and customs charges are non-refundable;

• We are not responsible for returns delayed or rejected by customs authorities.

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6. Statutory Consumer Rights

Nothing in this Policy limits or excludes consumer rights that cannot be lawfully excluded under applicable law in your jurisdiction.

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7. Contact for Returns

To initiate a return request, contact:

Email: malayperfumery@gmail.com
Include your order number and clear photos of the Product.

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SHIPPING POLICY

Nur Fazzillah Binti Mohamed Noordin (202303164171) trading as Malay Perfumery
Effective Date: 23 June 2023

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1. Shipping Coverage

Malay Perfumery currently ships within Malaysia only.

We reserve the right to expand to international markets in the future. Where international shipping is offered, additional terms may apply.

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2. Processing Time

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

Processing times are estimates and not guaranteed.

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3. Delivery Time

Delivery timelines depend on courier services and destination. Estimated delivery times are provided for reference only and are not contractual guarantees.

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4. Shipping Charges

Shipping fees are calculated at checkout unless otherwise stated.

We reserve the right to revise shipping rates without prior notice.

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5. Risk of Loss

Risk of loss transfers to the Customer upon delivery to the carrier or delivery address, subject to applicable law.

Malay Perfumery is not responsible for:

• Delays caused by courier services;

• Incorrect shipping details provided by the Customer;

• Force majeure events;

• Customs clearance delays (for future international orders).

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6. Customs & Import Restrictions (Future International Orders)

Perfumes are alcohol-based products and may be subject to:

• Import restrictions;

• Customs inspections;

• Duties and taxes imposed by destination countries.

Customers are responsible for compliance with local import laws and payment of any applicable duties.

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7. Failed Delivery

If a parcel is returned due to:

• Incorrect address;

• Failure to collect;

• Refusal of delivery;

Additional shipping fees may apply for re-delivery.

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GDPR ADDENDUM (For Future EU Expansion)

This section applies only if Malay Perfumery offers Products to individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland.

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1. Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract (processing orders);

• Compliance with legal obligations;

• Legitimate business interests;

• Consent (for marketing communications).

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2. Your GDPR Rights

If you are located in the EEA, UK, or Switzerland, you may have the right to:

• Access your personal data;

• Rectify inaccurate data;

• Request erasure (“right to be forgotten”);

• Restrict processing;

• Data portability;

• Object to processing;

• Withdraw consent at any time.

You also have the right to lodge a complaint with your local data protection authority.

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3. International Data Transfers

Personal data may be transferred outside the EEA/UK. Where such transfers occur, we will implement appropriate safeguards, such as:

• Standard contractual clauses; or

• Transfers to jurisdictions deemed to provide adequate protection.

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4. Data Retention

We retain personal data only as long as necessary for contractual, legal, and legitimate business purposes.

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5. Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects.